By Don Canning, Microsoft
Hyland Software provides an enterprise content management (ECM) software suite, which addresses insurance companies’ core requirements for managing content enterprise-wide.
The suite, called OnBase, is used by more than 220 insurance companies worldwide, including organizations ranging from small independent agencies to large tier-one carriers. Managed general agents, third-party administrators, agencies and brokers can reduce costs and streamline processes associated with new business, underwriting, claims, agent management, regulatory compliance support, customer service, as well as general business office functions.
“The insurance industry as a whole is about mitigating risks. Insurance customers are looking for ease of implementation and integration with their other insurance applications. The Insurance Value Chain (IVC) is one of our key strategies to help assure we are doing our due diligence to provide enhanced value and helps manage risk for our customers,” states Ed McQuiston, director of insurance solutions at Hyland Software.
The combination of world-class technology, unparalleled customer service and deep industry knowledge results in solutions that deliver outstanding ROI. Real world examples of the value OnBase brings to customers include the following:
- A full-service securities broker/dealer founded with more than 250 representative advisors in 30 states increased processor productivity by 1/3, avoiding the hiring of additional staff despite spikes in business of as much as 300 percent.
- One of Brazil’s largest insurance carriers improved service for customers and 15,000 independent agents by using OnBase for all core business processes, reducing the average time to issue a policy by 50 percent while also saving hundred of thousands of dollars in postage, labor and telephone charges.
- A top 10 Canadian insurance company with three disparate sites doing business in two different languages improved centralized and regional processes, increasing capacity by 40 percent, reducing cycle times by 43 percent and virtually eliminating shipping costs.
InsureTopTech 2007 ranked Hyland Software as a leader in five of the nine categories it evaluated. Celent’s 2007 “
Software Deal Trends” report recognizes Hyland Software as a leader in both the P&C and life/health versions of the report, as well as a “Traction Index Leader” for its strong market momentum.
Enabling rapid deployments and enabling insurance clients to be agile to lower expenses and increase service is Hyland Software’s prime objective. This is reflected in how OnBase’s architecture extends to its business partnership program. Since its inception in 1991 as the first Windows-based ECM solution, OnBase has continued to develop enterprise-class applications using Microsoft Developer Studio with a combination of C++, COM and .NET technologies.
As a Microsoft Gold Certified partner, Hyland Software is committed to building and maintaining Microsoft-centric OnBase solutions as well as products specifically designed to integrate with other Microsoft applications, including SharePoint, InfoPath, Outlook and more. Case studies are available that illustrate the wide range of OnBase solutions possible in virtually any industry and country.
Headquartered in Cleveland, Ohio, Hyland Software markets OnBase throughout North America, Latin America, Europe and Japan. For more information, visit www.onbase.com/insurance.