Georgian Bank, a fast-growing bank that was founded in 2001 and now has more than $1 billion in assets, has selected services ranging from core processing to loan origination and document compliance from Harland Financial Solutions. The bank selected Harland’s Phoenix System for core processing, along with other services in part because the platform’s SQL server-based structure would help it further its strategy of tailoring its services around complete views of the customer.

Georgian Bank focused on middle market companies and has grown through a unique three-pronged strategy in which it offers specialized services for mid-tiered companies, their owners, and their employees.

“Essentially it’s three banks in one – a corporate bank that services mid-tier companies, a private bank that services their owners and executives and a retail bank that services employees and families,” said Bill Zayas, senior vice president and general manager of Harland Financial Solutions’ Core Systems Group. “Their mantra is that everything they do is aimed at improving the customer experience, and all decisions they make, whether related to brick-and-mortar or data processing, are made with improving the customer experience in mind.”

As such, the bank was looking for a system that had the flexibility to allow it to create total views of customers, including views of how its different constituents are related, as well as views of how different products are related.

Georgian Bank will use Phoenix System as an outsourced solution replacing a competitive outsourcing solution that it had previously used. In addition to the Phoenix System core processing platform, Georgian Bank will use Harland Item Processing for item and image processing as well as Harland’s Deposit Pro and Laser Pro for document compliance, new account origination and lending services. Harland Financial has dedicated a server to Georgian Bank, so it can provide it with dedicated service, uptime and security.

Harland acquired Phoenix System a year ago because it felt the company’s relationship information management (RIM) infrastructure was unique in its ability to easily tie together different pieces of data and build relationship families from existing data. While it immediately built interfaces between Phoenix System and Harland Financial products like Deposit Pro and Laser Pro, it has since made those linkages more seamless using Phoenix’s XM middleware – an XML based middleware that strengthened the connectivity.

Georgian Bank was also attracted to Harland’s financial ability and there was a cultural fit between the two companies in terms of how they support customers.