Ridgeland, Mississippi-based Southern Farm Bureau Casualty Insurance Company (SFBCIC) has improved customer service and risk management by replacing manual processes used by field underwriters with electronic processes based on Windows Mobile devices.

Russia’s SOYUZ Bank has selected an integrated solution made up of a core banking platform and a trade finance platform to cut costs and support growth of its universal banking business – including retail, corporate and investment banking services.

By Don Canning, Microsoft

Software that connects agents with P&C carriers while providing excellent customer service and transparency via straight-through processing will be the new standard deployment over the next five years. Most carriers are struggling with just a couple of service areas, and now must attune to six emerging trends or “ground swells” in commercial lines IT, shaping P&C business models. Whether you work in a P&C company, a commercial lines agency, or if you are developing software, odds are that these six ground swells probably already impact you.