Connecture, Inc., the leading provider of Web-based sales, service, and process automation solutions to the health insurance industry, has moved Fallon Community Health Plan (FCHP) into production with its InsureConnect EZ solution in four months. FCHP signed on with Connecture in July 2007 to automate its consumer and small group health plan administration. The solution went live in December 2007.
"InsureConnect EZ is a convenient solution for regional health plans that need to automate without enduring a large investment," stated Bob Barry, Senior Vice President of Product and Market Strategy at Connecture. "The InsureConnect EZ packaged solution is designed to improve efficiencies in the sales, service and processing of health plan options for all market segments. Because the InsureConnect EZ implementations are completed relatively quickly, the carrier’s increased speed to market enhances service, simplifies new market entry, and gives carriers a competitive advantage with their producers and in the market at large."
About Fallon Community Health Plan
Founded in 1977, Fallon Community Health Plan is a regional health care services organization, and the only health plan in Massachusetts that is both an insurer and provider of care. FCHP offers a complete product portfolio of group and individual health plan options (HMO, POS, PPO, Commonwealth Care, Commonwealth Choice, MassHealth and Medicare Advantage plans). We administer fully- and self-insured funding arrangements with customized services for employers. Our uniquely developed provider networks offer high-quality, cost-effective, coordinated care, and our broad spectrum of services and programs ensures that our members, at every stage of life, remain as healthy and productive as possible.
As a provider of care, FCHP operates Summit ElderCareSM, an advanced and completely integrated PACE (Program of All-inclusive Care for the Elderly) program that offers seniors and their caregivers an alternative to nursing home care. FCHP has earned consistent ratings as one of the nation’s top health plans, and is the only health plan in Massachusetts to have been awarded "Excellent" Accreditation by the National Committee for Quality Assurance for our HMO, Medicare Advantage and Medicaid products. Fallon Community Health Plan’s corporate headquarters are located at 10 Chestnut St., Worcester, MA 01608. For more information, contact Christine Cassidy at 508-368-9502 or visit FCHP’s Web site at www.fchp.org.
About Connecture
Connecture is solely focused on delivering integrated Web-based sales, service and process automation solutions to the health insurance industry. Connecture has automated elements of the insurance sales and service process for over 70 health plans and insurers, and its InsureConnect suite of solutions currently supports the sales and servicing of 11 of the 20 largest health plans and insurers in the country. Its industry-proven solutions encompass the entire spectrum of multi-channel insurance sales and services for small group, large group and individual markets. Connecture offers an end-to-end business process transaction platform consisting of focused modular applications that fully integrate with existing systems. Connecture’s solutions have proven to deliver increased sales, enhanced broker loyalty, improved back-office efficiencies, lower customer acquisition costs, and decrease overall operating expenses. For more information, call Megan Moyer at 262.408.3866 or visit the Connecture Web site at www.connecture.com. Connecture has offices at 101 Marietta Street, Suite 1600, Atlanta, GA, and at One Riverwood Place, N17W24222 Riverwood Drive, Suite 330, Waukesha, WI.
FCHP implemented several InsureConnect Products, including Quoting, Rating, and Sales Automation. "The sales automation system will help us and our brokers track prospects and their product interest so we can better service them. This will be even more useful as our market reach continues to expand under Massachusetts health care reform," stated Patrick Hughes, FCHP President, Health Plan Operations. "Our sales cycle should decrease significantly now that brokers and consumers have the ability to receive a quote in a matter of minutes. That was our goal – to make it easier for our partners and consumers to do business with us."