Gives banks clear picture of all client relationships in one click

Fiserv VISION, a business unit of Fiserv, Inc. (NASDAQ: FISV), a leading provider of information management systems and services, introduced an innovative banking application that delivers platform automation, contact management, customer relationship management and workflow solutions, all integrated and available through a secure, customizable portal. Fiserv VISION Cleartouch provides unprecedented ease of use and unparalleled cross-sale opportunities through a single point of access, enabling Fiserv VISION clients to more effectively serve their customers.

With Cleartouch, Fiserv VISION clients realize:

• Reduced teller training time through consistent browser navigation across all banking applications
• Simplified software distribution effort saves time and reduces expense
• Enhanced view of customer relationships which will allow improved cross-sell ratio
• Tight integration which eliminates manual or paper processes
• Embedded contact management for improved service and sales tracking

Fiserv VISION client Gloucester County Federal Savings, a $310 million community bank in Sewell, NJ, used Cleartouch to expand its lending activities in its branches. With Cleartouch integration to Fiserv easyLENDER loan origination, front-line staff members are able to start the loan application in Cleartouch at the same time a deposit account is opened. As the bank’s chief operating officer Tim Hand notes, “Our customer service reps and tellers can take loan applications in an environment that they’re comfortable with, and more importantly, we already have it deployed. Without this integration, we would have to set up separate passwords, user names and credentials.” In working through Cleartouch, “We anticipate initiating and closing numerous applications since we have effectively turned all of our front line tellers into level one originators. The wheels are in motion before the customer leaves the teller counter.”

Cleartouch leverages industry-leading Microsoft .NET technology and Smart Client architecture to speed training time and deliver an optimal user experience. The heart of Cleartouch is its middleware called Cleartouch Connector, which delivers integration to Fiserv solutions and other complementary products. It provides a secure communication layer using XML between client-facing applications and the high-availability transaction processing systems residing at Fiserv VISION. All of the services, functions and features available through Cleartouch are brought together using “Cleartouch Connector” middleware integration. This internal exchange of information ensures that all products and services work together to maximize efficiency and promote an institution’s financial growth. 

The Cleartouch modules are centralized, which means that after initial installation, future updates are pushed out to desktops from a central server, which translates to simplified maintenance for the IT staff. Rick Larson, chief operating officer of West Bend Savings Bank, a $427 million Fiserv VISION client located in West Bend, WI notes, “Our IT staff loves the auto updates. We don’t have to send our techs out to the branches for updates. That resulted in time out of the office, mileage expense, etc. One update could cost us in excess of $700 and that is just to update our system. Today, there is no traveling and the time spent having my IT staff on the road is now used for more productive time. They love it, the bank loves it.”

According to Randy Lee, vice president of information technology at $1.3 billion asset Encore Bank, based in Houston, TX, Cleartouch delivers benefits across the bank’s multi-state organization. “We’re constantly looking for ways to effectively and efficiently serve our customers at all points of contact and ensure our staff has the tools to succeed. The flexibility of the Cleartouch desktop allows us the ability to customize the desktop and provide access to all we need, with just a single click. We only have to enter our customer’s name once for a clear picture of their entire relationship with us. That means we can answer our customer’s questions quickly, completely, identify new relationship opportunities, and they can be on their way. With Cleartouch, we get the benefit of integration for multiple Fiserv solutions, ease of use throughout our enterprise and a holistic view of our customer relationships.”

Tom Knapp, Fiserv VISION’s senior vice president of product development, said the service oriented architecture (SOA) which provides a complete framework for the Cleartouch product suite, drives several key benefits not found in other offerings. “SOA enables us to get products to our clients quickly. It provides us with flexibility and agility in product development to increase responsiveness to our client’s needs, and simplifies the integration that’s key to Cleartouch client efficiency. And SOA lays the foundation for straight through processing, enabling us to leverage our real-time capabilities.”

Cleartouch provides a complete view of customer relationships, delivers a single point of access for customer and transaction information, and brings together key account and relationship details through industry-leading business intelligence tools.   

About Fiserv VISION

Fiserv VISION provides community and commercial banks with a complete online banking solution, web hosting, and internet banking services. Fiserv VISION services more than 850 financial institutions nationwide and provides core processing services to more than 350 clients.  Fiserv VISION is headquartered in Brookfield, Wis., with offices in Glastonbury, Conn., Tampa and Orlando, Fla.

About Fiserv, Inc.

Fiserv, Inc. (NASDAQ: FISV), a Fortune 500 company, provides information management systems and services to the financial and insurance industries. Leading services include transaction processing, outsourcing, business process outsourcing (BPO), software and systems solutions. The company serves more than 18,000 clients worldwide and is the leading provider of core processing solutions for U.S. banks, credit unions and thrifts. Fiserv was ranked the largest provider of information technology services to the financial services industry worldwide in the 2004, 2005 and 2006 FinTech 100 surveys. Headquartered in Brookfield, Wis., Fiserv reported more than $4.5 billion in total revenue for 2006. For more information, please visit www.fiserv.com.