Exstream Software, Inc. announced that Achmea, the Netherlands’ largest insurer and pension administrator, is implementing the company’s Dialogue enterprise document automation software across 16 business units to streamline document creation processes and provide value-added communications for its customers. Achmea chose Dialogue for its ability to generate all of the personalized document types they expect to create, including statements, enrollment forms, marketing materials, and customer letters, as well as its open architecture for easily integrating with the company’s existing corporate systems and IT infrastructure.
“Previously, we had five separate document creation platforms to maintain and control. That was expensive and time-consuming, and each of our ten engineers specialized in only one or two of the systems,” said Marcel Kooij, manager of the Media Output department of Achmea. “Now, they all use Dialogue to produce colorful, high quality documents quickly and accurately for both print and electronic channels. It’s so much easier to work with a single platform.” Kooij adds, “We now have a full service solution for optimizing document development, reducing maintenance costs, and getting personalized and accurate communications to market more quickly. We think that will translate to increased customer satisfaction and retention.”
Achmea also considers Exstream’s combination of a global presence and local support critical. “Exstream’s professionalism impressed us from the start,” says Hans Dickerscheid, project manager of Achmea. “We not only have bought a more streamlined document automation solution, but we’ve also gained a valuable partner.”
“Finding a single solution that handles all of the document needs of our company was critical to Achmea,” explains Henry Meutstege, manager IT Operations and Exploitation Services.
“We were very pleased we could provide Achmea with a single software platform that could meet their extensive requirements and look forward to our future success as partners,” says Robert Hoeksema, commercial director of Exstream, Netherlands.
About Achmea
Achmea is one of the largest financial services companies in Benelux. Achmea offers companies, organizations, and consumers a broad variety of insurance, banking, and mortgage products and services. Achmea provides pension administration and health care services, and enables companies to improve labor conditions in the workplace (arbo), as well as manage absenteeism, reintegration of employees and products, and services that improve lifestyle. Achmea operates under the following brands: Centraal Beheer Achmea, Zilveren Kruis Achmea, Interpolis, Avèro Achmea, FBTO, and Staal Bankiers.
About Exstream Software
Ranked among the world’s fastest growing technology companies, Exstream Software provides enterprise software solutions for businesses around the world to streamline document creation processes and produce higher quality, relevant communications of all types for delivery through print/mail and online channels. Companies in the financial services, insurance, healthcare, service provider, telecommunications, utilities, hospitality, retail, government, and other industries benefit by getting communications to market as much as 85 percent faster, reducing document production costs up to 80 percent, and as much as tripling customer response. Visit Exstream at www.exstream.com, or contact +1 859-296-0600 or info@exstream.com for more information.