Fiserv SourceOne, a business unit of Fiserv, Inc. (NASDAQ: FISV) announced its next generation automated deposit account module using the Fiserv Aperio solution. Developed by Fiserv CBS Worldwide, Fiserv Aperio is available to clients of SourceOne, Fiserv CBS Worldwide, and banks using non-Fiserv core processing systems.
Fiserv Aperio supports the SourceOne strategy, which is to build best-practice workflows for key banking processes so that client banks can receive immediate value upon deployment of the solution. Fiserv Aperio offers financial institutions a business process automation framework that provides an ideal environment for efficiency gains through business process management. Developed by SourceOne and CBS USA in collaboration with clients, the Fiserv Aperio new account system delivers unprecedented efficiencies to the retail branch automation space.
Dave Santi, president, Fiserv CBS USA and SourceOne, said, “The new account process automates routine decisions, streamlines account opening steps, and provides prompts and guidance that enable financial institutions to sell and service end customers more effectively.”
“Retail banking trends show a need for next generation branch automation solutions that deliver business process optimization. By developing Fiserv Aperio, Fiserv is able to deliver an innovative financial services solution that benefits our clients and their customers and enables all financial institutions to improve customer service, generate operational efficiencies and better manage risk,” said Tony Catalfano, president, Fiserv CBS Worldwide. Through a single customer view, Fiserv Aperio helps financial institutions enhance the customer experience by combining consistency of process and data for more customized service.
The Fiserv Aperio new account system resulted from collaboration between several Fiserv business units in the renewed focus and commitment to meeting clients’ needs, described as Fiserv 2.0. Santi explained, “This is a good example of Fiserv 2.0 and a major success for SourceOne. Fiserv CBS Worldwide and SourceOne joined resources and invested in the development of Fiserv Aperio, an enterprise-wide, thin client solution that encompasses process-based customer interaction management, automated engagement history, and role-based workflow automation.”
SourceOne is working with early adopters and anticipates deployment in the third quarter of 2007. First implementations will include new deposit accounts, stop payment processing, check orders, ATM debit card maintenance, customer maintenance and customer interaction management workflows.
About Fiserv SourceOne
Fiserv SourceOne helps banks grow by partnering with clients to deliver customized technology outsourcing solutions. SourceOne delivers competitive advantage by combining industry leadership and a client-centric, consultative approach. The comprehensive SourceOne solution is delivered via a browser, enhanced with advanced architecture and includes a full suite of deposit, loan, financial management, data warehouse and contact management products. SourceOne can be found on the Internet at www.fiservsourceone.com.
About Fiserv CBS Worldwide
Fiserv CBS Worldwide is a unit of Fiserv Inc. (NASDAQ: FISV), a Fortune 500 company that serves more than 18,000 clients in 66 countries around the world. Fiserv CBS Worldwide delivers end-to-end business and technology solutions for retail financial organizations, consumer finance institutions and credit unions throughout Europe, Asia-Pacific, Latin America, the Caribbean, Canada and the United States. Through its offices in the USA, UK, Poland, Russia, Singapore, Australia, China, Indonesia, Colombia, Costa Rica and Mexico, Fiserv CBS Worldwide enables financial institutions globally to deliver integrated solutions for managing the entire customer relationship from core banking to multi-channel customer contact and business intelligence. Fiserv CBS Worldwide can be found on the Internet at www.fiservcbs.com.